STAGFIRE LLC respects your privacy and is committed to protecting the personal information that you share with us. This Privacy Policy explains what information we collect when you visit our website, shop our store, book a guided trip, join a training course, or contact our team. It also explains how we use that information, who we share it with, and the choices you have as a visitor, a customer, or a participant in our trips and courses.
The website and all related digital services are developed and operated by the developer Stagfire on behalf of STAGFIRE LLC, a company registered in the United States with its principal address at 1302 W 150 N, Vernal - 84078-3304, United States (US). By using this website or our services, you agree to the practices described in this policy. If you do not agree with any part of this policy, please stop using our website and services, and contact us with your questions. We will review every request with care.
We collect information that you provide directly to us and information that we gather automatically when you use our services. Information you provide includes your name, email address, phone number, mailing address, and any message you send through our contact form. When you place an order, we collect shipping and billing details, order history, and payment information, which is handled by our payment processors and never stored in full on our own systems.
When you book a guided trip or a training course, we collect your preferred dates, group size, experience level, and any safety or health information that you voluntarily share so that our guides can plan and respond appropriately. When you use our website, we automatically collect device information, browser type, pages visited, and referring website through cookies and similar technologies. We may also collect information that you share with us by phone, by email, at our location in Vernal, or through our social media pages. We only collect what we need, and we are always happy to explain why a field on a form exists.
We use your information to operate our business and to improve your experience with us. We use contact and order information to process purchases, arrange shipping, provide receipts, and answer customer service questions. We use trip and course information to book guides, secure permits, plan routes, and coordinate safety before, during, and after every outing.
We use your email address to send order confirmations, trip updates, and, with your consent, occasional newsletters about new gear, upcoming trips, and workshop news. We use website usage information to understand how visitors use our site, to fix errors, and to make our content more useful. We may use your information to detect fraud, prevent abuse, and meet our legal obligations. We do not sell your personal information to third parties, and we do not use your information for advertising without your separate consent. You can unsubscribe from marketing messages at any time by following the instructions in any email we send, and we will honor your choice promptly.
We process personal information for a variety of legitimate reasons. Where you are located in the United States, we process your information to perform the contracts we make with you, to protect our legitimate business interests, and to comply with legal obligations such as tax and safety rules.
Where you are located in the European Economic Area or the United Kingdom, we process personal information under the General Data Protection Regulation and related laws. The legal bases we rely on include the performance of a contract with you, our legitimate interests in operating a safe and honest outdoor company, your consent where we request it, and compliance with a legal obligation. When we rely on your consent, you may withdraw it at any time without affecting the lawfulness of processing that took place before withdrawal. When we rely on legitimate interests, we balance our interests against your rights and freedoms and we do not process more data than we need. You have the right to ask about the basis we use for any particular processing activity, and we will explain it clearly.
Our website and services use third-party services to handle certain functions. Payment processing is performed by trusted payment providers who are responsible for collecting and storing your payment card details. When you check out, you are providing your payment information to the payment provider directly, and their privacy policy applies to that transaction.
We may use booking platforms to sell guided trips, social media platforms to share updates, analytics services to measure traffic, and mapping services to show our location in Vernal. Each of these third parties has its own privacy policy, and we encourage you to review them before providing your information. We do not control the privacy practices of third parties, and we are not responsible for their handling of your data. When you follow a link from our website to a third-party website, you leave our site and become subject to the policies of that website. Please review third-party policies carefully, and contact us if you have questions about which third parties we work with.
We keep your personal information only for as long as we need it for the purposes described in this policy. Order records and financial documents are kept for the period required by tax and accounting laws, which is typically seven years. Trip records and safety documentation are retained for a reasonable period so that we can answer questions, support future bookings, and improve our safety practices.
Customer service messages and emails are kept for the time needed to resolve your questions and for a reasonable period afterward. Website usage and analytics data are retained in aggregated or de-identified form whenever possible, so that it can no longer be linked to you. When we no longer need your information, we delete it or convert it to an anonymous form. If you ask us to delete your information, we will remove it from our active systems and request the same of our service providers, unless we are required by law to keep it. We review our retention periods regularly and shorten them whenever the law and our needs allow.
We take reasonable and appropriate steps to protect your personal information from loss, misuse, and unauthorized access. Our website uses industry-standard encryption to protect data transmitted between your browser and our servers, and our systems are protected by access controls and monitoring. Access to personal information is limited to employees and contractors who need it to perform their duties, and we train our team on data protection practices every year.
Payment information is processed by payment providers that maintain their own security programs and certifications, and we do not store full card numbers. Despite our efforts, no method of transmission over the internet and no method of storage is completely secure, and we cannot guarantee absolute security. If you suspect that your information has been compromised, or if you receive a suspicious message that claims to be from us, please contact us immediately at update@stagfire.autos or by phone at +12676682245. We investigate every report promptly and respond to confirmed incidents in accordance with applicable law.
Our website and services are directed to people who are at least 16 years old, and we do not knowingly collect personal information from children under 13. We do not offer accounts to children, and we do not market our trips or gear directly to children. We comply with the Children Online Privacy Protection Act and similar state laws, and we keep the information we collect to the minimum needed for safety and booking.
If you are a parent or guardian and you believe that your child has provided us with personal information without your consent, please contact us using the details at the end of this policy. We will delete the information as quickly as possible and take steps to prevent a recurrence. When a child under 13 joins a family trip, we ask the parent or guardian to provide and confirm the safety information for that child. Our educational and training programs for young people are always arranged through a responsible adult, and we never ask a child for more information than is needed to keep them safe in the field.
Depending on where you live, you may have rights regarding your personal information. These include the right to access the information we hold about you, the right to correct inaccurate information, the right to request deletion of your information, and the right to receive a copy of your data in a portable format. You may also have the right to object to or restrict certain processing, and the right to opt out of marketing communications at any time.
If you live in California, Colorado, Virginia, Utah, or other states with privacy laws, you may have additional rights, including the right to know what categories of data we collect and the right to opt out of the sale or sharing of your data. We do not sell your data. To exercise any of these rights, email us at update@stagfire.autos. We will verify your identity before responding and will generally respond within 30 days of receiving a complete request. We will never discriminate against you for exercising your privacy rights, and we will not charge you for a reasonable request.
Our company is based in the United States, and the personal information we collect is stored on servers located in the United States. If you visit our website or use our services from outside the United States, your information will be transferred to the United States and processed there. The data protection laws of the United States may differ from the laws of your country of residence.
When we transfer data from the European Economic Area or the United Kingdom, we rely on appropriate safeguards, including standard contractual clauses where required, to provide an adequate level of protection. By providing your information to us, you acknowledge that your information will be transferred to and processed in the United States. We will take reasonable steps to ensure that any transfer of your personal information is protected by suitable safeguards and that your information remains protected in accordance with this policy wherever it is processed. If you have questions about a specific transfer, we will be happy to explain the safeguards we rely on.
Some browsers offer a Do Not Track setting that sends a signal to websites asking them not to track your activity. Our website currently does not respond to Do Not Track signals, because we do not track you across other websites or build advertising profiles in the first place. The analytics we collect is limited to understanding how visitors use our own website, and it is never used to follow you elsewhere on the internet.
If we ever change our practices in this area, we will update this section of the policy and explain the changes clearly. You can always manage cookies and similar technologies through your browser settings, and you can clear your browser data at any time. If you prefer to browse without cookies, most browsers let you block them, although some features of our site may not work as well without them. For questions about Do Not Track and how we treat your browsing data, contact us at update@stagfire.autos and we will explain exactly what we collect.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will revise the effective date at the top of this page, and we will post the updated policy on our website so that it is always easy to find. If the changes are significant, we will provide a more prominent notice, such as an email to customers who have provided their email address or a notice on our homepage.
We encourage you to review this page periodically so that you stay informed about how we protect your information. Your continued use of our website or services after the policy is updated means that you accept the revised policy. If you do not accept the changes, you should stop using our services and contact us with any questions about how the changes affect you. The version of this policy that applies is always the most recent one published on this page, and we keep the previous version available on request.
If you have any questions, concerns, or requests about this Privacy Policy or about how we handle your personal information, please contact us. You can reach us by email at update@stagfire.autos, by phone at +12676682245, or by mail at STAGFIRE LLC, 1302 W 150 N, Vernal - 84078-3304, United States (US).
We respond to privacy requests within one business day and resolve them as quickly as possible, normally within 30 days. If you believe that we have not addressed your concern, you may also contact your local data protection authority. When you contact us, please describe your request clearly so that we can verify your identity and respond accurately. We appreciate the trust you place in us, and we treat every privacy request with the same care we give our gear. We will never ask you for your password or payment details through an unsolicited message, and we will never pressure you into sharing more information than you want to share.